tag:blogger.com,1999:blog-8292987969900249699.post4087814650579684253..comments2023-06-14T05:46:07.816-07:00Comments on Book, Cook & Hook Nomad: Don't Get Crafty Friends Gift Cards to Jo-Ann's!Unknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8292987969900249699.post-81556755204567466872012-10-15T12:04:59.874-07:002012-10-15T12:04:59.874-07:00The Joann store in Daly City, CA is staffed by som...The Joann store in Daly City, CA is staffed by some pretty nice people. So when my Aunt asked me which craft store I would like a gift card to, I said Joann's. I recieved the card in the mail and my Aunt forwarded me the email with the electronic card and PIN numbers. After receiving my physical card, I tried activating the card online four times and I then tried activating usine the 877# method a number of times. No luck activating this card.<br /><br />I decided to use the email link on the Joann webpage. I never heard back. I then wrote a good old fashioned snail mail letter. I'm still waiting to hear back. How do they stay in business? All the 50% off coupons in the world aren't worth getting ripped off out of my $50 gift card.<br /><br />I've been doing my craft shopping online more and more.Anonymoushttps://www.blogger.com/profile/06859863110782297167noreply@blogger.comtag:blogger.com,1999:blog-8292987969900249699.post-7950147868987337832011-07-31T19:13:02.300-07:002011-07-31T19:13:02.300-07:00Well it's a year-and-a-half later (end of July...Well it's a year-and-a-half later (end of July 2011) and guess what? Apparently nothing's changed! Our situation is that we're in Canada and in the past had Joann's ship to a mail service bureau just across the border where we would pick up shipments. After a couple of orders that required manual intervention by customer service to complete an order, they advised us to buy gift cards to use to pay for online orders. So this past week, we drove to the nearest bricks-and-mortar store across the border to by a $300 card. The maximum $value card they could process through their register was $250 and they couldn't override it so we ended up with TWO $150 cards instead.<br /><br />Today my wife tried to order US$250 of stuff online discovered TWO problems. First, you can only use ONE gift card per online purchase, which meant she'd have to split her order into two. OK that's annoying but manageable. THEN the FOUR number gift card entry payment problem. Guess what, we don't have a plastic card PIN number, so I guess we have to call the 1-888 customer service number. Guess what? It doesn't work from Canada! So I called the bricks-n-mortar store and after getting hung up on (by accident I'm sure) spoke to the Ops Manager. She said we shouldn't need a PIN, that gift cards purchased in store are activated at purchase time. Well she took our info, scratched her head (figuratively) and said she'd have to call HO tomorrow (alas it's Sunday today) and call us back. We'll see...Unca Alhttps://www.blogger.com/profile/15404316161595842893noreply@blogger.comtag:blogger.com,1999:blog-8292987969900249699.post-15980889781233104402010-02-03T15:43:26.774-08:002010-02-03T15:43:26.774-08:00I tried to purchase Christmas items , it was a spe...I tried to purchase Christmas items , it was a special sale and the website crashed. They "generously" held over the sale for a few days but you could not purchase anything online due to the same issue. A month later, I saw a new yarn for sale and purchased it. When I got the yarn, it was 2 different lot numbers, color was not the same as pictured online. I ordered a turquoise color and got a dark green. I sent it back, $10 shipping! That was 1/14/10 and I have neither heard from them nor gotten my refund of $38. I've emailed twice and nothing. Never, never again. RachelleAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8292987969900249699.post-38222987537946784372010-01-14T06:36:40.906-08:002010-01-14T06:36:40.906-08:00I was just there yesterday. I love Joann's the...I was just there yesterday. I love Joann's the store better than Michael's any day BUT I can understand the irritation with the gift card debacle.Anonymoushttps://www.blogger.com/profile/10737037600728244351noreply@blogger.comtag:blogger.com,1999:blog-8292987969900249699.post-29971796384119270362010-01-08T21:28:40.732-08:002010-01-08T21:28:40.732-08:00I second your emotion! This Joann gift card is a ...I second your emotion! This Joann gift card is a joke. The card was mailed to me by the company itself in a Xeroxed sheet that said, to activate the card, go to URL joanne.com/activate, which of course does not exist. So scroll down through the site submenus and find the activation page - at which I encountered the problem you mentioned. So I got my friend who gifted me the card to email the electronic numbers, successfully activated it, successfully supplied it as payment at checkout (seemingly - it subtracted the card amount from my balanace), then encountered the error: "gift certificate could not be authorized for payment." <br /><br />The gift card receipt with which it shipped states, "Joann.com is dedicated to bringing you an unparalleled shopping experience from start to finish." Well, it certainly has been much worse than anything I've lately encountered. I've never wasted this much time trying to use a gift card and I have the feeling I'm not halfway through. I will certainly never shop there again!Anonymousnoreply@blogger.com