For Christmas I had asked for some items from Jo-Ann's craft store, so my brother and sister-in-law got me a gift card thinking that I could shop online or in the store. WRONG! Due to an incredibly stupid programming error on Jo-Ann's part, they have set up their website so that you have to enter an electronic card number and pin number and a plastic card number and pin number. ALL FOUR NUMBERS. If you only have a plastic gift card, you won't have the electronic numbers and if you have an electronic card, you won't have the plastic numbers. So you can't use the gift cards AT ALL online.
Of course, if you are a knitter or a crocheter, this is a big deal because Jo-Ann's carries very little stock of crochet and knitting paraphernalia. Ball winders: online purchase only. Stitch holders: online purchase only. You get the picture.
So when I called, two weeks ago and complained about this problem, I was told it would take 4 days to fix and I could go to store and use my card or wait 4 days and use it online. I waited 6 days. It still didn't work. It's been 2 weeks. It still doesn't work.
I guess I will go into a store and use the card or I won't be able to use my gift card at all. I hope this screw up is costing Jo-Ann's an enormous amount of money because they certainly aren't trying very hard to fix the problem and their customer service people are not very helpful.
Next year I will request
stitchdiva gift cards instead. They have excellent customer service and actually understand the concept of gift cards.